Lee Denis Review of Cycle Loft
I was at this store today with a 50 year old Schwi...
I was at this store today with a 50 year old Schwinn Collegiate I had had restored. The intent was to get a picture and discuss the bike with a manager or owner. There is a sticker on the bike showing that it had originally been purchased at Cycle Loft all those years ago. I thought it made a good statement about how Cycle Loft products stand the test of time or how the company has been around for so many years. I expected to have a conversation and see if other old bikes had been brought back. Although the manager allowed me to take the picture I wanted, he rudely disappeared when I unloaded my bike from my car. He didn't even see it! He didn't want to talk about it! This review is to remind him that every interaction with a customer in the store is an opportunity to build a relationship which becomes a base on which future sales are either made or lost. When I see negative reviews about the employees at this store, I'm thinking the bad attitudes might be originating from management.

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