I have bought three laptops on different occasions...

I have bought three laptops on different occasions. You can customize everything that can in a laptop with no problems. E-mail support is also really good, with fast answers and helpful solutions. One small detail to consider if you are an international client and you need to send a unit for a warranty repair is that you have to pay for the shipping, both ways, and when they ship it back is in a quite big box (50 x 50-ish m) so the shipping cost can get quite high.