Thee worst service I have ever gotten from a hotel...

Thee worst service I have ever gotten from a hotel. The staff was the ridiculously rude. Stayed here for 2 nights because this was the place my tour group picked. First night I found a scorpion in the hallway and informed the front and he told me, "what do you want me to do about it". Second night we were using the pool, all of a sudden we see hotel staff come barging in rudly kicking us out like we were suppose to know that we are not able to use the pool when there was an event going on there. I don't know how this place is considered 4 stars at best maybe 2.5 because the rooms were somewhat nice compared to others.