I paid my bill at 8am on Friday to have my service...

I paid my bill at 8am on Friday to have my service turned back on and they kept telling me that they would be out to turn it back on and they never showed up all day and now my wife and 3 kids have to wait in the cold in the middle of winter until Monday for them to come out and turn our heat back on. There is no way IPL should let anyone freeze in their home in the middle of winter like this! If our pipes burst they will be sued!