I'm an employee in another bike shop from Montreal...

I'm an employee in another bike shop from Montreal QC and I needed a part (derailleur hanger) that the provider of my bike as well as all of our shops didn't have. The provider told me about Revolution cycle which had the exact part in stock. This morning I ordered it online and the shipping fees were exceeding the amount of my order which seemed unreasonable. Instead of not saying anything and giving them a bad review like many people do, I called them and they took excellent care of me. They shipped my parts directly after our conversation and refunded me the extra amount charged for shipping. Shops are run by humans who rely on technology and sometimes they makes mistakes just like you do. Let them know they made one and see how they fix it.