I recently purchased the Bose Sleepbuds from their...

I recently purchased the Bose Sleepbuds from their online store on sale for $299. Their clumsy team sent me two invoices with the delivery, the first one Antaki billing House of Excellence for the Sleepbuds for $224 + VAT (which I suppose is the cost of the Sleepbuds to their sister company House of Excellence) and another invoice from House of Excellence billing me for $299. A $50 profit (to their sister company) when the item was on sale from $339 which is a huge profit margin for a product that retails for $249 in the U.S. All their products are overpriced with huge profit margins that make their products way higher than U.S prices. During my first night with the Sleepbuds, I noticed a ticking sound coming from the right bud. The noise is noticeable enough that I can t but focus to it while trying to fall asleep, especially for a light sleeper like me which what this product is supposed to be made for. I emailed them and I was told to drop them to their service center to test them and unsurprisingly, the service center denied any sound and deemed the Sleepbuds as functioning normally. I could clearly hear the noise so I insisted to find a way to make them hear it too as it was only audible in a sleep-friendly environment (for light sleepers) and not in a service center next to the highway midday. I recorded the sound using the mic of my iPhone (left and right buds) and the difference was clearer this time. They denied any difference between the two recordings so I escalated the matter to Bose which contacted the service center again and the manager accused me of having a history of replacing products under warranty . The Sleepbuds were LITERALLY the first ever product to ever have dropped to their service center. It was clear to me now why they were being negligent and refusing to issue an exchange. I ve previously purchased a QC35 I from them years ago and never brought it to their service center (only sent them an email acknowledging them that I am having issues with it that MANY others were experiencing according to many threads in the Bose official forum). Their warranty is complete trash! You re better off buying them from Amazon on discount and having them shipped to Lebanon and they d still be way cheaper than here. Don t be fooled by their fancy stores, they re probably required from Bose and the other brands they represent to have fancy showrooms, but behind this all is a terrible after sales service!