This is the poorest experience I had in London. I ...

This is the poorest experience I had in London. I had physically come in the store with my husband and a small size of dog and checked if we could bring the dog next time for afternoon tea, then a staff said it's fine as long as we can hold him the whole time. So I booked the table for anniversary celebration 2 week in advance on the opentable. Then another staff just said No rudely and asked me why I didn't checked with their manager - how I suppose to know I need to check with manager when someone already said YES???