Our dealings with this agency as a tenant were bey...

Our dealings with this agency as a tenant were beyond terrible. Found out we owed unpaid rent only upon the agency sending through confirmation the RTA had received our bond refund form. Jodi was not helpful when trying to get clarification nor was she helpful when we needed urgent maintenance repairs. After the rigmarole of lodging a dispute with the RTA and then having a mediation it turned out the agency was incorrect. Finally got our full bond after 8 weeks. If this was clarified at the start by Jodi, we would of never had to go through the process of the RTA. I have heard numerous other incidences with this company from previous tenants of the same building. Unfortunately, some people may not be willing to take use of time consuming outlet of the RTA to dispute. I feel they prey on time poor people and hope to get away with it. If I was an owner I would not use this company and I would never rent from this company again specifically Jodi lets down the team.