Not the best experience...

Not the best experience...
After spending $2300 and waiting 4 weeks, I received my new laptop with more blue screen errors than I could count. Customer service originally tried to have me send it directly to Gigabyte for a repair, but after talking to Matthew N from customer service I was able to get most of my money back 4 weeks later. I would like to give HIM a 5 star review but it is the store s return policy regarding a dead on arrival computer that I am giving 2 stars. XOTIC PC charged me $63 for all shipping and the IC diamond application for the broken laptop. This makes absolutely no sense, why should a customer be responsible for any costs associated with receiving a broken laptop? With the dangers of shipping a delicate machine, why would a customer risk buying from a company with a policy such as this? After contacting Google Trusted Stores, I was able to get my $63 back 2 weeks later. So after ~10 weeks of inconvenience, numerous emails and phone calls, I got my refund. However, they did charge me $49 for a free promotional item that I didn t know they wanted back until 7 weeks into this mess, so I am still out $49.
In summary, one should not trust a store that tries to make a profit from sending broken goods. My suggestion to XOTIC PC would be to rework your policy so that customers are not out any money after receiving a dead on arrival computer. I am assuming the five star reviews for this company do not involve a dead on arrival computer. Don t risk it; just go to a store with a better policy that deals with this unfortunate situation
Matthew from customer service should work for a company that cares more about their customers..