Trek Xcal7: We purchased 2 of these bikes from Cyc...

Trek Xcal7: We purchased 2 of these bikes from Cycle Loft for my 14 and 15 year old sons to bike to school. We have had them for about 30 days. On one of the bikes, we had a gear shifting issue with one them and brought them into the shop. The bike was no longer safe to ride as it did not change gears appropriately. Jeff Palter, the owner, personally rode the bike and determined there was a problem. He assigned his top technician Anthony to work on our bike. Anthony diagnosed that the shifting issue was subtle, yet there was a significant failure in the cable housing.They replaced the broken housing and cable with Shimano's top-end parts, and the shifting is now very smooth. Most improtantly, the bike is safe for my son to ride it. Cyle Loft's service was extraordinary and both my son and I felt very appreciated as customers. We are so happy that we chose to invest in the Trek XCAl at Cycle Loft.