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Kevin Mahoney

3 years ago

My family and I went to splash lagoon last week wh...

My family and I went to splash lagoon last week which we enjoy very much it was about our 14th time we went there always stay at the Residence inn and book extra nights for our stay. Made the reservation in June under Residence inn when we got there in July it had changed to Hawthorn suites they had my reservation still for 4 nights in the kind of room I wanted which was great but was charged more than I was quoted, but the worse part is we where there for 4 nights house keeping NEVER TOUCHED our room once had to go searching for our own towels daily and toilet paper, it was a total disgrace, have stayed here alot over the years and have always had a great stay till now, Maybe you need to switch back to Residence inn.

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