Spent way too much money for new years eve reserva...

Spent way too much money for new years eve reservation thinking my daughter would enjoy rooftop, seeing the lights and so on. Nonrefundable. A couple of weeks before our stay I get another invitation for various new years eve activities. The packages are for rooms less expensive than mine, No big deal, I call to get the discounted rate on new years activities. Well, it is a big deal, at one point spoke to a manager who said that's what I get for reserving early. Well, long story short, we had new years eve with our friends at a lounge downstairs, forget rooftop. I tried to take my daughter to the roof the next day, and now we are told that she can't go up because she is a minor. This crappy little place has tiny rooms, no room service, no coffee in the room even. And now I find out we can't even visit the attraction that prompted me to reserve this dump in the first place. Never again, i will stick with hilton and starwood in the future, ESPECIALLY for special events.