Had bought too many cupboard doors and hinges and ...

Had bought too many cupboard doors and hinges and would return. Could not find the paper receipt. Remember I have an Ikea Family card and found the receipt online. The young man at Ikea said that this TIME he would refund when I had my electronic receipt - but otherwise in the future I would first have to find it on my PC (?) It is then customer service - first I am told, that I have fooled myself (he did not hide it) and then I got an incomprehensible guide to what I should have done. What I should do now is avoid Ikea if I can. That is what I want to do in the future.