What a spectacular work ethic this place has!

What a spectacular work ethic this place has!

I called asking if they had a specific product, which they didn't carry.

I was in a bind and every shop/chain/vendor I had called was out of stock or didn't carry the product. The tech was able to do some google fu live while I was lamenting in the parking lot of the latest dead end. He not only found a suitable product to get me out of a bind; but one that is arriving in less than 48 hours.

He didn't have to do anything other than say sorry and hang up. But took the time to talk me through my needs and find a link from an alternate source. This speaks volumes for how the employee is treated by management and ownership.