Firstly, I want to say that I have been a long ter...

Firstly, I want to say that I have been a long term customer of Revolution Cycle and have ALWAYS ALWAYS had great service from both their service department and sales staff. Secondly I will continue to shop at Revolution Cycle as they are the best shop I have dealt with in Edmonton, and thus I created a new email address specifically for this review as I don't want to effect my relationship with the shop.

However, the other night I was witness to a, I am sad say, sad display of professionalism while I was in their service department. A young lady was asking about a special order part she had ordered and it was needed in a specific time frame. To which the gentleman working behind the counter asked the, from what I could gather, general manager what the typical time line is for parts. Long story short the GM took the interaction to the point where the lady was crying, because she couldn't get a word in edge wise with him. To me it seemed as if he was trying to show how he was RIGHT and she was WRONG!

I personally manage a local business and have to say if I was to EVER treat a customer in such away I would have a strip torn out of me by the owner. Frankly it was just disrespectful and unprofessional that I hope some backlash for the GM.