Great food, particularly the specialty wraps, but ...

Great food, particularly the specialty wraps, but GOOD LORD the counter/service setup is a nightmare. A long line of employees bristle against ingredients, microwaves and each other. The kitchen/order area/cashier area is pure cacophony, and each time I come to order my food here, I get the vague sense that no one is quite sure what is going on. Are those behind the counters servers? Cooks? Money takers? Or simply all of the above.

This is not the way to run any sort of food ordering scenario.

I do not blame the workers for this, however. This is the product of poor planning and management. For the sake of employee and customer alike, I would love to see this fixed.