*EDIT* The shop was helpful and prompt in replacem...

*EDIT* The shop was helpful and prompt in replacement of the cracked frame. Both Revolution and Specialized determined that the cracked frame was not a warranty issue and I was charged for a frame replacement at cost and shop charge for swapping components on to the new frame. I was much happier with they way I was treated the second time around.

I bought a new bike (Specialized AWOL Comp) from Revolution Cycle. After riding the bike for a couple of weeks I noticed a small crack in the frame. I brought the bike back to the store and they were initially in agreement with me that this was a warranty issue and the frame had failed. After a month I was told that I had cause the frame crack and there would be no warranty. I was offered a new frame (which I would pay for) and a $200 shop charge for a frame swap. I rode the bike to and from the store five times, at no point do I see when I would have caused this damage.I tried to ask for information to contact the manufacturer but was told that would not be possible and that the bike store had to act as a middleman between the customer and the manufacturer. I was basically being told I was lying about the mechanism of damage.

Repeated phone calls to Specialized and visits to the shop got me no where. Each time I tried to ask for help with what was an obvious warranty issue I was told it was not their decision and I was bounced back and forth between the manufacturer and the shop. At one point a salesman at the store claimed I would ride it doesn t look that bad. I bought the bike with the intention of taking it on long trips far from any support. Needless to say, but I think a broken frame would be a sure way to get stranded.

In the end, both bike shop and manufacturer ignored me and have not stood behind the bike they produce/sell. The frame is steel and built and marketed as an adventure touring bike that should be rugged enough to carry a heavy load and used for long distance trips far away from any available service. I am ultimately very unhappy with the service and treatment of this store and I would not recommend dealing with them. It seems as soon as they had my money they were happy to sluff me off and not stand behind their customer or the product they sell. I would also never purchase another Specialized product as they obviously do not honor their warranty.