One of the worst customer service experiences of m...

One of the worst customer service experiences of my life. Terrible service! I get in, and ask how long it would take to mail my package to Arizona, and the guy says, it'll get there Friday. I call my contact and he says Friday is okay.

So the cashier gives me the paperwork to fill out, I seal my package in one of the UPS envelopes in the store. Then the service provider takes his sweet time typing in all my info. At this point I've been there about 25 or so minutes. Then we get to the end of the transaction and the guy says "oh, actually the package won't arrive until the following Tues."... I say, "okay, one sec, let me check with my contact out there". I call and the guy I'm trying to send this gear to and he says "that's too late, I'll be gone by then".

So I tell the cashier I can't send the pacakge now, based on this new information, and he has the gall to charge me for the envelope. I mean, it's just four dollars.. But still, I said I would send it through UPS based on the delivery date HE TOLD ME. I filled out all the paperwork, and then when the date changed, he charges me for an envelope package that I can no longer use. Then he tries to backpedal his lie by offering me some faster shipment through DHL which is more money than the items I was sending in the first place.

I worked in customer service over 10 years.. the proper thing to do to give good service would be to not charge me the measly 4 dollars, after I wasted a half an hour of my life based on FALSE INFO I was given. Will never go to this location again, and this actually has left a bad taste in mouth for all of UPS. Guess it's time to use Fedex. Had the cashier fessed up to his mistake, and not charged me $4.00 for that envelope, there wouldn't be a problem. It was the fact that he took ZERO responsibility and robbed me of $4.00, that you've lost a customer for life.

Thanks for the terrible service as you've helped me appreciate companies that provide great customer service, and it's those companies that will get my money.