"The Waiting Process " needs to be excluded if dis...

"The Waiting Process " needs to be excluded if disbursements are said to be a certain day. Not a "we just began the transfer of information process after the fact, when students couldnt be told that disbursements has been made from the loan servicer, weeks before without having information without information being sent by a push of a button. I had one of your representative answer my question with my own question today. I asked if there's any way possible to expedite the transfer of my information could be sent to my refund selection! She said that i needed to talk to my refund selection, when I've already talked to them and the loan servicer beforehand. The loan servicer said what was obvious, according to my profiles with wcccd and them. I called my refund selection to ask them if they could expedite the process of my refund review as for their party. My refund selection was willing and told me the first step for them to do is to see if i had an account which they've found, then it was to see if my information was in their system meaning my school's (wcccd) financial aid department sent it over. Nope! I explained all of these prior conversations to your representative and first she assumed that the financial aid department had no work left do. After all repeating myself she asked for my A number to see my status. Thats when she tells me I'm in a waiting process, my information still needs to be sent to my refund selection, and to give some time.... Why not that in the first place? Why a disbursements day? Why a set disbursements delay day. Why not at least send my information then, or when i called? Why are we still waiting for information that was supposed to be sent weeks ago?