SSECOND UPDATE: The company did fix *most* the iss...

SSECOND UPDATE: The company did fix *most* the issues regarding my laptop and we did find out the other issues I were having was just me needing a new battery, but they put the wrong key cap on one of the keys on the keyboard that needed a new one and I still can not get anyone to resolve this issue for me. I do not understand how this sort of thing happens. I do not have time to keep following up with the tech support people about this issue.

I then stupidly decided to purchase a new computer from Xotic PC figuring since the previous issues were regarding things with MSI I would buy a SAGER computer instead, but no. I have had issues with this now new computer since it arrived in the mail. The screen had a large fuzzy bar down it, and I had to pay shipping to have it send in for an RMA. It was finally returned, and I am STILL HAVING ISSUES. Now there is red smudges, and pixels that show up when dark images are displayed on the screen, as well as thin white bars that show up at random times. I could not be more annoyed with everything I have gone, though. I wish I could just get a refund on this new SAGER computer and never buy another computer from Xotic PC again
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UPDATE: I was reached out to about this issue by the loyalty manager for Xotic PC named Matthew. He was very helpful and is going to take it upon himself to get these issues resolved in a timely manner. I also found out that this error was a direct error from MSI because it was fixed within the first two years of warranty. Things are still being resolved the computer has been returned to me with a majority of the issues fixed. Their is still a few minor things with the battery being resolved with the tech support team. |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||

Had the worse two experiences dealing with damage to a laptop I bought in 2013. When buying the laptop I bought the extra warranty and was told I would have one year of accidental coverage, I also paid to remove the bloatware and downgrade to Windows 7 professional.

Little did I know buried in the fine print if I payed for the removal and downgrade listed above I would not be given any information on how to register the computer and if I did not register it with MSI within 30 days after the shipment date I would not get the one year of accidental coverage that was included with the PC. The item took a very long time to ship to me and I did not realize these conditions to obtain the protection until a few weeks after getting the laptop and then it was too late.

The protection was not honored when an accident did happen to the computers just a few weeks after I received it. Since it was a few weeks past the 30 day mark I had to pay 270.00 plus shipping to get the laptop repaired. After the computer was returned to me which took over a month it came back to me with a mistake made during the repairs. The wrong laptop faceplate is over a computer port it should not be over. (Esata plastic piece over a mini display port on motherboard) I desperately needed the computer for my Network Engineering degree at college and could not afford to be without a computer for another month.

Since my computer is still in warranty (Until Sept 2016) and I now have a backup computer to use I decided to try and have XOTIC PC fix this mistake during the 2013 RMA. They accused me of causing physical damage to the computer and have no records of my 2013 RMA request. They want to charge me again for more repairs that I did not cause.

I am currently still dealing with someone about this issue but insist that it is not XOTIC PCs fault and they will not fix it

Do not ever buy from this company you will regret it!