Dropped my bike off on May 26th for a service and ...

Dropped my bike off on May 26th for a service and had to go to the field for a week and a half. Was told it would be done a few days after I dropped it off. Came back on June 4th and was told that it wasn't done, that it 'fell through the cracks'. It's a fatbike, it shouldn't be falling through any cracks.

It's seriously uncool to tell someone their bike would be done and then a week later no one has even looked at it.