The hotel upon entrance is very nice. The pool is ...

The hotel upon entrance is very nice. The pool is awesome and multi tiered. However there were several Band-Aids floating in it...ewww!! Also, our room was dirty when we got here. There was literally poop smeared on the toilet seat and pube hair all over the bathroom floor, along with long black women's hair all over the floor as well. it was obvious they hadnt vacuumed either. When we told them our room was dirty they just said sorry we are booked to capacity. One good thing is the beds were comfy. You have to pay for breakfast, its not complimentary. The only thing they do complimentary is give infused water( which was not available the whole time we stayed) and coffee. They also gave cookies upon check-in. Each guest got one cookie a piece you had to pay for extra. After our experience, we will be staying at another hotel next trip as we go to Gatlinburg quiet often.