Jose Santiago Review of Cocos Locos
Today my aunt and I stopped into their restaurant ...
Today my aunt and I stopped into their restaurant I normally go to the mentor location and have no issues what s so ever. We were seated quickly and someone came to take out drink order, we both asked for sweet tea and we received raspberry tea instead no big deal we kindly just asked for water and a lemonade. We got cheese sauce and pico to go with our chips and ordered chimichangas from there lunch special. My aunt I asked for no ranchero sauce but when our food came it was covered in it which caused the chimichangas to become soggy. I politely ask the waiter if I could get another without the sauce and she told me that they couldn t do this so I told her I was ok then and didn t want it. She returns with someone else who explained that they couldn t make any modification to the food and that we would still need to pay for the food we weren t even going to eat my aunt and I were both in shock and the owner came out to explain that they weren t doing any modification yet again because of the pandemic and that we need to pay and if we didn t that we would be band. The owner then told us to get out and leave so we did just that. Seconds later a woman is running after us to pay for the cheese sauce and pico after her boss had already kicked us out we handed her 10$ and left. Worst experience I ve ever had at a restaurant, absolutely no professionalism or customer service displayed here. Not to mention I m 37 weeks pregnant if I don t want to eat something I m not.

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