This team manages an association townhouse and con...

This team manages an association townhouse and condo facility I live in.

I notified them of exterior leaks through a door, wall, and a roof. They were notifed in writing 18 months ago, they start the work 6 months after being notifed of the issues - and still to this day - they have not completed the repairs. I have requested a schedule for the repairs and have not gotten one.

After repeated emails to document all the issues with pictures and notes, I called the Cedar Management and the Property Manager said he was not responding to my emails because he does know a schedule, not sure when he would have one together. His positon is that I am not "out anything" - so speed of repairs does not seem to be his priority.

They do not have the skill set to "project manage" repairs beyond one vendor. They have assigned 3 different people over 18 months I have been here to our facility. They do not leave the office to review any issues. Even when the issues are fotographed and well documented for them - they fail at executing to the task if more than a light bulb.

Take a look at this picture of the sub-framing on a knee wall on a deck with damage from a leak. The Property Manager when I sent him these pics stated in writing to me that it is fine and the roofers will warranty the roof for 25+ years and he trusts their judgement. I had to contact my assocation directly and the next day - they had a vendor go out and make repairs and agreed no way the issues should not be addressed. So I asked for a letter from the roofing company to document said 25+ warranty. Tom the property manager said they would sent it to me... (Needless to say when I called said roofing company that I would with also - they laughed)

I give them 2 stars because from what I have heard and I have no reason to think otherwise - their financial team assisting the association seems well suited for the job.

As far as facility and repairs and customer interactions with home owners / tenents, they would fall well below 1 star.