My wife has been there multiple times for a massag...

My wife has been there multiple times for a massage and a hair cut. The last few appointments, she felt her time was getting cut short.

Now the rooms don t have any clocks, so this time, she brought her phone with her to check the time and she was shorted 10 minutes. When she told the front desk, they said that was normal policy because of recovery time. So pretty much, if you pay for 90 minutes, you only get 80? I checked to see if there was any mention of that under the service, and couldn t find anything to show that would be a normal policy.

Overall, my wife was happy with the service; she has been there multiple times. She s spent a lot of money at Blu and I figured that if I called them, they would make it right. So I did, and the manager was very helpful - she said she would give us a $25 credit, however my wife decided she would just rather have a refund. She didn t want a full refund, just for the 10 minutes she lost for being shorted because shes going to find somewhere else to go regularly. She told me the owner would call back.

Shortly after, the manager called back, and offered to refund $7.50 for the 10 minutes. I realized the math was off being that it was $135 for a 90 minute service, so I mentioned that to her. She then gave the phone to the owner, who then decided to completely blow up the entire situation. The owner decided to accuse my wife, a repeat customer, of lying about being shorted. I confronted about that and needless to say, she hung up on me.

What I don t understand is why someone would rather argue with us then make it right. She lost a repeat customer over $15 bucks.