My friend who is a Marriott employee in Boston (T...

My friend who is a Marriott employee in Boston (The moxy is a Marriott new hotel ) Booked 2 rooms for us , weeks before our stay . When we arrived we were told our rooms weren t ready yet , to bring our luggage downstairs to storage and we were given tokens for a drink while we wait til check in . We went to the bar had drinks came down at 3 , the rooms still weren t ready . They told us to come back in 30 min, we walked around Manhattan , and returned in a hour . They told us another 30 min , until 3 hours had passed and only one room was ready . We waited an additional hour or 2 for our second room . After a 5 hr bus ride to NYC and waiting 3-5 hours for our rooms . The moxy made it impossible for us to relax , shower , get dressed and explore the city . By the time we got our rooms we were tired , and had to rush to get ready for our plans ... The whole situation was exhausting ... We even had to nag them for a late check out , considering we were checked in hours late because of their lack of empathy , and unprofessional customer service they still gave us a hard time with a late check out . Worst hotel service I have ever received . Wouldn t recomend this service to my worst enemy.