My daughter and I took my three year old granddaug...

My daughter and I took my three year old granddaughter here on her birthday for her dinner, we chose this place because of the soft play facilities. We ordered our dinner and let the wee one play while waiting on our food, however, because the soft play area was closing soon, they put our food on another table out with the soft play area and failed to tell us for at least 5 minutes, meaning that by the time the soft play area was closing and we got the wee one out and shoes back on etc, not only had our food been left unattended for 10-15 minutes, it was also stone cold! Not good customer service.