The front of house staff are very good but that is...

The front of house staff are very good but that is the only thing that is we arrived to find that although we booked over a year ago with friends we were on separate floors the room we had been given was very dingey no carpets dark wooden furniture that was badley chiped we complained and was told that they had already upgraded us it took them 2 days to move us to a superior room perhaps superior to the last room but not a lot else you have to ask for clean towels and to have your room cleaned out of the 2 weeks we had possibly 4 eadable breakfasts walked in walked out to I hop although the staff were very pleasant we didn't see the virgin rep all Holliday I couldn't in all good faith recommend this hotel