*Update*- Support Manager reached out and rectifie...

*Update*- Support Manager reached out and rectified the situation in minutes. Explained that my problem was common and that a "fix" was already coming while adding us to the list of dealers who also require it. I feel that my experience with you makes up for the prior negative one. Thank you so much for all of your help Tristan!

Terrible experience dealing with a sales support worker. Tried explaining that the new update to their software was causing us many issues at store level for both sales and accounting depts. Was told that we should just change our process if it was such a hassle. - he was incredibly rude and made NO attempts to try to understand what was happening before telling me that it was again my fault. I hope that call was recorded and that the Support Manager is going to listen to it. Incredible.
I work with an ex-employee of PBS and it was at his suggestion that I call to begin with, up to this point we have had nothing but great interactions but the issue I called on is important and the fact that he was so abrasive on top of telling me it's my problem is terrible customer service. It is NOT my problem- it is your update, lack of training on said update and inability to understand how your programs are being used in the REAL world on top of being incredibly rude that has now launched this. The whole situation is beyond frustrating, I've never needed to fight for customer service. Unbelievable.