Looked for my first road bike here, the employees ...

Looked for my first road bike here, the employees were nice and made sure I found what I wanted. They made sure I had a good fitting with the bike by doing some measurements and give lots of tips and tricks in maintaining the bike. They have a check up service that they recommend within a month of purchase, just make sure you schedule an appointment as their service department is busy.

I brought the bike in for service and let's just say I'm not impressed. There was a part that needed to be ordered but they didn't tell me until I called them after two weeks leaving it with them. When I did receive my bike back, the shifter cables were replaced but the grommets were missing from the bike and the cable protectors that were originally on the bike when I first got them are now gone. Seems like they don't really care for my bike when they charge as much as they do for a shifter cable change.