Disappointing. First impression was poor because I...

Disappointing. First impression was poor because I had to wait 10 minutes before I saw a member of staff. They all seemed to be in the kitchen joking around judging by the noise. After taking a seat, I looked through the menu witb my partner then went to order. This incurred another 5 minute wait because they were all in the kitchen again. The food was nice and priced accordingly however, the chips were overdone. I brought it to their attention and fresh chips were given. Overall a disappointing experience but if I can give one criticism, a staff memeber should always be present at front of house. This is standard so customers can order straight away rather than wait.