The hotel is nice with clean rooms. We got off on ...

The hotel is nice with clean rooms. We got off on a rough start when they said check in was at 4, and a lot of people showed up at 4pm to check in yet no rooms were ready. Very frustrating. Some rooms weren't even ready until after 6pm. That resulted in many disgruntled guests and the customer service to go with that was atrocious. The lady at the desk treated us as though it was our fault we showed up on time and they werent ready and she was super rude to everyone. Rough start, but once we got into our rooms it got better. The wifi is not free, which is ridiculous for it being 2016. Some rooms do not have a good view, but that happens and is understandable. But other than that the hotel is nice. The breakfast is good food. The showers have hot water. There always seems to be an open elevator.