Paid for my medical credential renewal application...

Paid for my medical credential renewal application on February 1st. Here it is March 7th & it's still pending. I've called several times with no help! Everyone except one lady I talked to had an attitude! Finally asked for a refund today because it's been 5 weeks & this is unacceptable! Was told that my fee was nonrefundable... where on earth did I sign anything agreeing to paying $172 & it not being refundable? Wasn't even told that or that it would take this long! Jerks need to give me my money back! I dont even want to work in healthcare now because of you people! You people need to pull your heads out & do your jobs!