Sara Hynes Review of Midwest Sound & Light Shows
Sadly I can only give this company 2 star review. ...
Sadly I can only give this company 2 star review. I met them at a wedding fair and they seemed super great in person. I booked them thinking it was going to be easy breezy, I was then sent to their portal to fill out my information. The portal was not very user friendly and there was a list of songs to go through and make a "do not play" list from and I started to scroll through and could have put every song on that list on my "do not play" list. I got freaked out and tried to cancel but they wouldn't give me my deposit back. One of their employees talked me down and assured me that I could compile a list of songs I wanted played at my wedding and that would be the list they would use for the night. My Husband and I sat down and spent HOURS putting together the perfect song list and mix of songs we liked and wanted played at our wedding. We then sent it to the company and even spoke to someone who had received it, they had a few questions on some of the songs but majority of things looked good. Leading up to the wedding day I was getting a little worried because I hadn't heard anything from the company and we were about a month out at this point. I called and they said their DJ's don't get assigned until 2 weeks out from the date and that our DJ would get in contact with us the week of the wedding. I had requested they put a note in my file to call me as soon as my DJ was assigned since I had a handful of questions and details to hash out and I didn't want to be doing that the week of my wedding. The company didn't get ahold of me, I sent a number of emails and left voice mails and their excuse was "They didn't know what happened". 4 days before my wedding we finally got a DJ assigned to us, Reese, who was wonderful! He spoke to me on the phone, answered all my questions and I was excited to meet him on the day of the wedding. The dancing starts at the wedding and its all the stupid songs I DID NOT want played!!! After going up to Reese a few times making request like "dont play any more country, the groom hates country" things got slightly better. Finally after about an hour I had enough and made my Husband go up and ask if him he ever got our song list, and THE COMPANY NEVER GAVE HIM OUR SONG LIST!!!!!!! We had to screen capture if from my phone and text it to him and he was scrambling to see what songs he had that we wanted since he didnt have any time to download any of the songs! He sadly only had one song by my husbands favorite artist and there were a handful of meaningful songs that couldn't get played because he didn't have them ahead of time. For the circumstances Reese did a great job and did the best he could with what had happened but the lack of attention to detail and lack of communication with this company is terrible. I do not recommend them!

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