Having lived just down the street from Revolution ...

Having lived just down the street from Revolution Cycle, I've spent a fair amount of time and money at this place. They have a great selection of brands and lots of great bikes on display. That being said, I've had one experience with them that has been greatly disappointing and does not at all represent that of a good business.

I came in here one day and asked to order a part. They said they could get it, that it would take three weeks, and that I would have to put a deposit down. I said forget the deposit, I'll just pay for the whole thing since it's only a $30 item, and they can call me in three weeks when they get the part.

Three weeks later, they haven't called me at all, so on the way home from work I drive in to see what's going on with my order. They say they have received the part. I tell them it would be very convenient if they would call people when orders have come in. They tell me they are very sorry, it is a mistake that will not be made again. When they bring out the part it turns out they ordered the wrong item. I show them the paperwork and, lo and behold, the part numbers do not match. They say they will get back to the distributor and order the correct part, in return for another three weeks of waiting.

After patiently waiting for three weeks they still, once again, haven't called me. I decide to save myself the drive and just call them on the phone. They say the part hasn't arrived yet and they are having issues with the distributor. I tell them over the phone that, once again, it would be very nice if they would call customers to let them know what's going on with their orders and, once again, they apologize and promise to rectify the issue. They say they do not know when the product will come in, but that they will get in contact with the distributor and I will just have to wait a little longer.

The next day I happen to be in downtown Edmonton and walk into a competing shop, only to find that they have the exact part I am looking for and that they had just received it on order from the distributor the previous week. So after spending $30 and waiting six weeks, calling in and driving in to talk to the guys at Revolution about an update on my order, when it's they who should be calling me, I find that another shop can easily get parts out of the distributor, when the guys at Revolution could not do it themselves.

Needless to say, I am very disappointed with Revolution. Since this experience I have never been in there; I have made all of my friends and mountain biking acquaintances aware of the experience I had with this shop. This was not a proper way to treat a customer, loyal or not. Others may have a great experience with this shop, which is to be expected considering the fantastic selection of products, but I for one cannot bring myself to recommend this business to anyone.