took my bike in for service 2 months ago, a month ...

took my bike in for service 2 months ago, a month in I heard nothing about it, I tried calling, emailed, no reply back, I had to go in for them to tell me that they forget to order the part( in other words) a month goes by i get a text this part is broken beyond repair, so I had to replace the whole thing, adding $400 or more to my bill, with no other options I had to take it, and it was done 2 days later so I'm not sure if it was a money thing or I dont really know, 2 months not being able to ride my bike, pretty upset about it not the best service