The resort is located about an hour from Dabolim a...

The resort is located about an hour from Dabolim airport right on the Varca Beach. The location is lovely, it is a huge property with big lawns, huge pool and has a private entry to the Varca beach.
I had a mixed experience and following are my Pros and Cons of selecting this hotel;

Pros:
* Lovely huge place with beach within 5 mins reach [private entry] and the beach is clean and really feels like a private beach
* The buffet expanse for breakfast, lunch and dinner was huge with good variety and loads of options

Cons
* The hotel staff needs training so that they know what all is present in the Hotel. Anytime you ask them of any place or any activity, they are not sure and you would end up asking 3-4 people before you actually reach where you need to.
* Since it is a big hotel with different individuals handling different departments, you are directed to ten different people for the smallest of query!
I had got a packed lunch included in my package on the day I was leaving. Reminding this to the staff needed me to speak to about 4 different people in the night and 3 others in the morning. After which I lost my cool and literally screamed on the Guest Relations Manager who assured to look at the issue. Later I received a call from the dining informing me that they were not aware of my changed departure time and hence they had not readied my lunch. Inspite of following up with about 9 people in total since prior night, I ended up not getting the packaged lunch.

While the overall stay was pleasant, some of these issues left a bitter taste. I have had great service been provided by 3 star hotels in the past so expected a lot better customer service from a 5 star hotel like Caravela.