Would be nice if they sorted their website out. It...

Would be nice if they sorted their website out. It crashed whilst placing an order on Friday 11th July 2014 and now on Wednesday 16th July it is still down. I was at the point of paying for the goods when it crashed.I had literally just pressed confirm. Obviously this caused concern as I had no idea if the order has been processed. On telephoning the helpline I found the staff very helpfull . Was informed that the order had not been processed and they retook my order. I made the point of requesting / suggesting that the I.T. support group needed to be informed. Was told they would.
On recieving my goods yesterday ( the site crashing meant the preffered Monday option I had " ticked " was no longer available ) I needed to contact Fortnum's & tried online first , the site was still down. Contacted by phone instead . mentioned the online problem as well as my initial cause to contact. Wished to shop online this morning & as of 10am its still down. The store is wonderful with a wide range of items the equals of which are not normally seen in most other retailers , the staff are helpful , knowledgable, friendly and chatty .However the system failure is a problem and they have lost my trade this morning . I have contacted the store ( again ) to inform them of the problem ... let us see what happens.The store maybe 307 years old the I.T system is not !
Will recomend the afternoon tea especially after an afternoon shopping in Bond Street or as I call it suffering the other half's shoe shopping......Must be something in the Geneva convention about such things ! Happy shopping .