I'm not sure where all these negative reviews are ...

I'm not sure where all these negative reviews are coming from. I've dealt with Obsidian for years. They are a very good franchisor in my opinion. I think sometimes franchisees have an unrealistic idea of what owning an Obsidian franchise means. It's not a "put your feet up and count the money" proposition. You have to work. But if you do, and if you follow their rules and their model, they will support you all the way. Chris Sideris from their head office in particular, is extremely helpful and knowledgeable. Five stars from me.