Just checked in at 930pm. The staff was completely...

Just checked in at 930pm. The staff was completely rude at the front desk. It took them about 25minutes to check me in. No one explained any reason for the delay. What made it more painful is I had 2 suitcases, a bookbag and another carry on bag with me. No one told me about the hotel at all. I was not briefed on how to log on to the internet or anything. My experience here so far has been very poor. 25minute wait and no one even says why? No where to sit down. No one to help with my bags. I give this place 1 star.