My family has been visiting the Grove Park Inn for...

My family has been visiting the Grove Park Inn for decades. In recent years the hotel services have become mediocre and overpriced. Today I made three spa bookings and was asked to pay $240pp for a 50min massage. The website pricing states $150-160 for this service. When I called back to ask why, I was quoted yet another price of $216pp - none of which matches the published rates. I no longer trust this hotel. This is an example in a series of poor experiences and over charges we have endured. A few months ago their valet stole our rental car to go buy drugs and the car was impounded with our things in it. The hotel manager didn t offer any sort of compensation, but a free stay if we came back.
If the Grove Park Inn considers itself a five star hotel, they need to reevaluate their management immediately. We will no longer visit the Grove Park Inn.