WOW! Same exact scenario as pat finn only this occ...

WOW! Same exact scenario as pat finn only this occurred within the last few days and it was Jessica. I thought it was an accidental hang up and waited 15 mins for a return call, then reached out to them directly only to be re-routed to a 'black hole'. Second attempt to call back went to a lame voicemail. I didn't bother leaving a message. The lack of follow up and accessibility made me question the professionalism of the organization. An unnecessary headache, I'd rather avoid.