Was in the store July 23rd looking at bikes. Ken w...

Was in the store July 23rd looking at bikes. Ken was quick to offer help and good at explaining the ins and outs of the various bikes. They could use either a more detailed spec sheet on the bikes or easy access to them as the fine details on specs between the different price points is - check the manufacturers website. Now no way I expect a salesman to have that level of knowledge on hundreds of bikes, but it is why you need a comparative spec sheet so the customer can have it explained to them. I admit to being a low knowledge buyer, so even seeing the specs I would need someone to explain the difference between a Shimano x vs y model derailleur. I go to a bricks and mortar for their service and knowledge, if I wanted to buy online I didn't need to leave the house.

Can't say I was overly impressed with having to hand over my driver license in order to ride the bike around the parking lot, pretty sure there aren't many 60+ year old guys stealing bikes, but I guess that is the world we live in.

I was seriously considering buying here so decided to read the Google reviews. I don't take the 1 and 2 star reviews as gospel but what I do take REALLY serious are the responses by the owner to those reviews. Even when the store acknowledges the error was theirs there is nothing except sorry, no come back for a full refund on the poor service since we screwed up etc. That and the number of complaints about being poorly treated by the service department when asking legitimate questions suggests that the purchase experience might be okay but subsequent service or repairs may well be an issue, as will turn around time. Given this will be a large dollar purchase I think I will look for an alternative vendor.