Is this some kind of joke? I need one class to get...

Is this some kind of joke? I need one class to get the Canadian MLT license. You would think in three weeks they'd be able to unlock the course, but no, I just keep getting busy dial tones on the phone (what is this, 1990?) or a robo voice telling me they can't take my call. My emails have gone largely unanswered, and whenever they do bother to answer, they're wrong on literally everything. This is ridiculous. I wouldn't be dealing with these people if I didn't have to.