My partner who lives on farm road in hanworth has ...

My partner who lives on farm road in hanworth has had an ongoing leak within her property for over 2 months. There is water dripping from the ceiling in the bathroom, the hall and in the airing cupboard. This has caused the carpet to be soaked, wallpaper ruined in hall and kitchen, airing cupboard shelves all rotted an mouldy and the bedroom above the window also noe has mould due to the leak. Not to mention water dripping through the light fixture in the bathroom, very safe!. All of this has been reported and complained about by my partner to RHP over the last month and a half. On one occasion a Lisa who worked for RHP ( was asked last name and told she is the only Lisa who works in this department) told my oartner that it was a waste of RHPs time to send someone to the property. No one has come from RHP to even enter the flat! They fob her off with "we are in the process of investingating and finding the problem". The problem is there is a leak find it stop it and repair the damage. I find the service disgusting, they still want full rent for a mouldy leaking flat. If you are considering renting a property owned by RHP bare in mind any problems resulting in damage to the property or issues with your health from this damage will be ignored and swept under the rug. Im sure if she lived in one of the more affluent areas of the borough she would be treated differently and the simple problem would be resolved. RHP cannot detect and fix a leak over 2 months, a plumber and a builder could in maybe 2 days. We have all the damage documented and have pictures, the water is dripping now as i write this complaint. RHP have been useless and due to this my partner has to live in a damp, mouldy un-safe property. Stear clear! Look elsewhere for property rental or housing within the area