I have lived in my flat for 20 years I have looked...

I have lived in my flat for 20 years I have looked after the property well and my garden is tidy and I have upgraded it well. Yet RHP do not respect me and never turn up on time for repairs or not at all. I was told in June by their surveyor that my kitchen is due for an upgrade.I was given false hope. When I contacted them I was told they would not be upgrading my kitchen till 2028 . The plaster is coming of the walls the cupboards are worst for wear the tiled are falling off and the flooring is coming away. My kitchen was upgraded in 2002 . I found the phone staff not very well informed and sometimes not very polite especially on the chat line. I cant believe the repairs they expect me to do myself I was never trained as a plumber or plaster ,or painter . I had to phone them 3 times last week as the lighting on the stairs wasn't coming on till 6.30pm and it was dark and dangerous on the stairs. They asked the caretaker to set the timer he couldn't even do that right he set it for 6pm. They had to send him back to set it for 4,30pm. Taking to account that we put the clocks back in two weeks. Sometime I think they have no common sense.