Very rude & arrogant person called Edgar that I ha...

Very rude & arrogant person called Edgar that I have had dealings with over the phone & online on several occasions.
I am currently without Gas, I had a routine gas check on Thursday morning my gas was turned off as there is a small leak (there actually isn t I was informed by an emergency gas person from another company who wasn t authorised to turn my gas back on ) I was told no one can come back until Monday afternoon to turn it back on or investigate the leak. When I suggested that was quite a long time to be without hot water he laughed, I said I m glad you think it s funny & he said normally it would be 30 days so basically you re lucky you only had to wait 4 days.
Terrible customer service, they make mistakes all the time with appointments they don t turn up to or changing appointments without informing me.