SIM Saint Louis

3.8 · 108 reviews
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Steve Foskin
Reviews 1
2020-09-07 15:38

Spent an afternoon trying to get someone at this l...

Spent an afternoon trying to get someone at this location to PICK UP THE PHONE. You have maybe 30 seconds then a recorded message then ' No One Is Available At This Time....GOODBYE. Can't even leave a message. The goal is to get you to talk to a call center and keep store staffing minimal. This ...

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Nguyen Le
Reviews 1
2020-07-05 20:50

Bryce and Jack were extremely patient and enthusia...

Bryce and Jack were extremely patient and enthusiastic about going over every minor details of my plan to hunt down the best possible savings I could have. They couldn't have been more generous. Very good customer service from these professionals.

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Stephanie Jackson Cullison
Reviews 1
2020-07-04 19:02

This location is convenient for me, and I experien...

This location is convenient for me, and I experienced prompt service both when upgrading my phone and calling in with questions a few days later. I found the customer service representatives to be straightforward and courteous, and their pricing was transparent, unlike one of their competitors I re...

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Imelda Maurer
Reviews 1
2020-07-01 09:19

Bryce, manager at this store, has been my go-to pe...

Bryce, manager at this store, has been my go-to person for over a year. Bryce has moved up in the company since my first business encounter with him. Bryce is no longer at my neighborhood AT&T store. Because Bryce is so helpful and customer friendly, I traveled about 25 miles yesterday for his assi...

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Custom Paint Works
Reviews 1
2020-06-16 03:05

I was denied service because of my service animal....

I was denied service because of my service animal. He made me wait in line for 15 minutes brute he rudely told me he wouldn't help me. I will never go back to this hole in the wall. AT&T said they weren't a corporate store. I drove 9 minutes to the one on chippewa and recieved WONDERFUL service. I ...

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Treyah Rae
Reviews 1
2020-06-11 01:19

The day I went the guy that helped me seemed rushe...

The day I went the guy that helped me seemed rushed due to he had more people in the store than he could handle alone. Not sure why they only had one person in there. He quickly answered my question while helping another customer and it wasn't even the correct answer. I went to the AT&T in the mall ...

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Bill Jenkins
Reviews 1
2020-05-14 01:58

These guys are phenomenal. Super helpful, caring,...

These guys are phenomenal. Super helpful, caring, and honest. For those complaining about the phones not being answered, it's because these guys are giving us their full attention in store and I appreciate it very much. Highly recommend

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Deangela Crawford
Reviews 1
2020-05-11 01:30

Bryce is extremely rude & he talks to his staff li...

Bryce is extremely rude & he talks to his staff like trash he was so rude to this poor girl that I was working with & was very threatening like black mail .. it was so weird like if she doesn t do what he says kind of thing . It was crazy but yes avoid this location Bryce is a HORRER !

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Sarah Conners
Reviews 1
2020-05-02 04:53

Shopping for new phones and plan and received no r...

Shopping for new phones and plan and received no recognition from the person working while he was closing out another client. Waited 20 min then asked how much longer he would be. He told us to shop online so we left and chose another carrier. Good riddance!

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Megan Tiffany
Reviews 1
2020-04-15 19:43

I went to this location today with my boyfriend an...

I went to this location today with my boyfriend and we were helped by the wonderful Montel. He was patient with us, answered all of our questions with a smile and got us all set up with a new plan and phones easily. Thanks Montel!

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Joseph Havis
Reviews 1
2020-03-09 17:07

I'm not sure I ever got the fella's name that I wo...

I'm not sure I ever got the fella's name that I worked with, but he worked me through a fraud issue and upgraded my phone during my time there. He was direct, informative and helpful, as helpful as I have ever experienced in customer service. He went over and above, even speaking to corporate on m...

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NightShade Games
Reviews 1
2020-02-10 13:12

I worked with Dianne today. She was wonderful. S...

I worked with Dianne today. She was wonderful. She did a great job informing me and helping me set up my new business account with AT&T. Very organized and informative. I recommend these guys for all you re business or personal AT&T needs.

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Charles Harvey
Reviews 1
2020-02-04 05:27

Terrible experience to begin they only have two co...

Terrible experience to begin they only have two computers one for cash payment and another for credit card payments wow, upon arriving at the store I was not only not greeted but allowed by an employee be Brice or something to that effect he had no business cards available for customers really bush ...

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Sherbert M
Reviews 1
2020-01-25 15:41

A young guy had my mom get a Motorola phone (she w...

A young guy had my mom get a Motorola phone (she was very upset due to it being way to big and she told him she wanted a phone) instead of the Samsung Galaxy S7 claiming they were out. I personally got a hold of my moms insurance and got the Galaxy S7 right away!!!

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