Cognodata Consulting, a leading international cons...

Cognodata Consulting, a leading international consulting firm in Customer Strategy, has carried out a study which reveals the five aspects most valued by digital banking customers when operating with their entity.

These aspects mark a clear trend in the priorities of the users of online banking, which in some cases can lead to a change of bank, while in other cases they simply lead to a slower adoption by the user of the new channels.