Worst Dealership to work with! Negotiated a price (over $50,000 for the vehicle) and then when we go sign the paperwork they slip in another $500 auto guard charge. When I asked the sales manager he (ROUX) said I had to have it for insurance. I immediately called my agent and he said it was a LIE. S...
Knowledgeable staff. Has both a service department and a body shop in addition to selling a wide variety of vehicles.
SUPERB CUSTOMER SERVICE! SALES STAFF: TIM KAGEL is very Generous and Efficient! HE AND FRANKIE TREATS ME LIKE FAMILY! I was a walk in and DARREN helped me. He was very Honest and Informative; FINANCE:TIM covered EVERYTHING and was very PATIENT; Sooo I BOUGHT THE CAR!!! YAY ME! LOUIE...YOU ARE THE BE...
Very professional and friendly. Made the experience very easy
The service dept was wonderful and honest
They did great job and did it quickly. We had brakes done and an alignment. We have a gmc Sierra 2012 and the traction and stability light came on
They replaced the fuse and the bill was reasonable.
Sharon achord
The service manager never seems too interested in customer service. He does not greet you in a friendly way and when I went to pick up my vehicle he said, "it's out back somewhere" leaving me to wander the back lot looking for it. It was in the very back, it was sprinkling and dark.
Traveling on a Saturday morning, I noticed a squealing sound under our hood, believing it to be a bad bearing. I called the dealership before 8 a.m. and the phone was answered very politely. I made it to the dealership and spoke to someone at the service desk, I believe was Fred Stierwald, assista...
While some others drove out of town for up 3 hours to buy a vehicle from rainbow, in which I did.
However, right at the time of completing the sale they had only one key and key FOB and could not get or even make another one. And the initial test drive the engine light came on. Got back to dealer, ...
Thank you for a painless and quick transaction.... The van was ours and we only spent 30 min in a waiting position and that is worth 5 more stars for this dealership.
This dealership has the absolute worst service department that I have ever encountered. I brought my 2016 Sierra Denali HD here and requested that they do the GMC recommended service for 60,000 miles. Keep in mind that I own a diesel and I was aware that servicing a diesel would be expensive. I had ...
I got a really good deal here on my wife's vehicle. Really nice people.
Awesome, people were amazing there especially JR my salesman
Joe and Joel have both been very attentive to see that the car was fixed in due time and gave me a loaner when they had to keep my 2017 Lacrosse a few days to track down a weird water leak in the front passenger cabin. Thank You Rainbow Buick GMC.
I reached out to Vincent Ficarra (previous customer recommendation) from the side of the road, my previous car was too tired to go anymore! He dropped everything he was doing and started working with me and inquired the help of TIm Kagel who finished the job. I am now the proud owner of a new car th...
Amazing place, great personality, and REALLY good prices. They're willing to work with you on everything including pricings and financing.
Rainbow has the best service department I have ever been to. I have had a lot of issues with an older car that I purchased from Rainbow several years back and they have taken very good care of me. On a few repair issues, I went to other mechanics to get prices and Rainbow beat their prices by a pret...
I have been a loyal GM customer for many years. I have never had a better vehicle buying experience than the multiple purchase instances I've had at Rainbow GMC. Our salesman was attentive, knowledgeable and did not make the experience feel pressured or obligated in any way. He was most concerned...
KERRY STEVENS told me he would run a soft inquiry on my credit so we could work numbers. After, him telling me via text numbers won't work, without any other information....I asked KERRY STEVENS to give me more info He never responded. Then I find out he ran a hard inquiry on my credit. RUN AWAY FRO...
Great, fast, professional service. Highly recommend!
I had driven about 30 miles when I pulled up to a stop light and had smoke come out from the hood on the passenger side. I pulled over and raised the hood the engine compartment was smoky and smelled like diesel fuel. I went immediately to Rainbow they quickly diagnosed the problem and gave me a loa...
I am extremely disappointed in the service that I received. In my opinion my vehicle is still experiencing problems, my vehicle was kept for long period of times without any status updates. I didn't receive any paperwork stating what if any service was performed. I left a voice mail for the servic...
Gerard was very attentive, knowledgeable of the GM products and remained with us throughout the purchasing process!
My husband purchased a 2015 GMC Sierra 2500HD.
Craig and his team have got to be the best GMC dealership in the market!! They are beyond helpful. Time and time again, they go above and beyond their call of service! This is our 6th vehicle we have purchased from them!! Keep up the great work!!
Pleasant experience, no pressure, friendly, accommodating staff. This was a major purchase for us and Rainbow Northshore made it easy!!
Stay away! Do not trust their service department to give you a fair price. Expect your bill to be $100 more than quoted. Be aware of their erroneous "inspection" fee and extra charges that they'll attempt to hide as tax. My poor experience was with a representative named James.
They were nice and helpful. I did not have to wait for my car to be service.
I recently got my truck towed into the service department (Nov. 16th 2020) due to an issue that was causing the truck to not start. After a day or so of running tests, it was deemed to be an issue caused by a rat eating my wiring. The service department fixed my issue. Luckily, my comprehensive car...
The best service experience I have ever had. The staff is extremely friendly and courteous. My car was serviced quickly and is driving like new!
I Traded in my HHR for a Chev Silverado when i Purchased it there was a sound coming from the windshield area, the door raddled, and the sunvisor clip was broken I purchased it from Bret who informed me to contact there service dept to do so so I did when we showed up for the first apt there were to...
The service dept. was clean and knowledgeable. Not much I can say about how my first-time experience with a problem on a brand new car was handled, definitely could have been better but we'll just leave it like that.
Matt Smith took care of us well! He made the buying experience easy and effortless
The service department at Rainbow Buick GMC is one of the best on the Northshore they always go above and beyond my Expectations!
Sincerely,
Michael Tolbert, CLL
I purchased my vehicle with a cracked windshield. I brought it to the sales rep Eric at this location. The 1st time I called I was told I would receive a call back on this issue. 1 year later I went out of pocket to not only get my windshield replaced myself along with having to remove the stock win...
Eric, our salesman, was very knowledgeable and followed up with us without being "pushy". He made the buying experience relatively painless.
Eric is a great salesman, he s not pushy at all and very patient. He listens to exactly what you re looking for and does his best to make sure you get your Best. The Service Dept. Is awesome . It doesn t matter when I go to service Dept. They always take care of me and I greatly appreciate it !
Con...
This is my sixth vehicle in six years. Vincent always treats me well.
Terrible experience here. I agreed on price of a truck through text massage with a salesman. I drove over a hour and a half to get to dealership to buy the truck. I arrive and the salesman puts me into a different vehicle (more expensive) than we discussed without telling anyone. When I ask abou...
I got a fantastic deal on my truck from here. I got quite a few extras added on to my truck with no problem. The finance department was great to work with too.
Had some appliques come loose on Yukon Xl at Christmas time on my way to Disney World and by the time I got back and made an appointment my car was over the 60k odometer reading. I had 62k on my odometer. The receptionist told me they have had to fix quite a few of those and yet they still charged ...
Eric was extremely helpful and professional. He turned what is normally a stressful situation into something easy and enjoyable
I found your sales representative, Justin, to be knowledgable, professional and willing to do every thing possible to accomodate my needs.
Took too long. No loaners available. Did not return email or phone messages when trying to schedule a engine emission alarm.
The service team was great, Sena worked with me and my schedule to get the needed repairs done in a timely manner. The service was preformed faster than I expected and I was back on the road before I knew it.
I have bought several vehicles from Rainbow and from sales to service they are a great ...
Great salesman but manager and finance people beed to get there stuff together. Had to buy elsewhere.
The best auto buying experience I have ever had - bar none. From the salesman to the sales manager to the GSM to the owner, dealership personnel exuded customer care. Thank you.
Our salesman has gone above and beyond for us. We will recommend him to ALL of our family and friends!
We are loyal customers of Matt and Rainbow GMC.
Charged for alignment, but told to vmcome back to get it after vehicle there a week. I repeated multiple times I'm having transmission issues but was told computer didnt read. Now that warranty is up, And I'm back to my trusted mechanics, who did not take my warranty. They took the time to hands on...
Rainbow Northshore Buick GMC is a great place to buy a vehicle. Their staff is friendly and professional.
I cannot say enough nice things about Brandon Williams, JR Bravender, and the entire team over at Rainbow Northshore! You guys were awesome and extremely professional throughout the car buying process. After shopping around for days, I can honestly say that this dealership is on a completely diffe...
Very satisfied with a great deal and how well they take care of their customers.
I talk to a salesman named Kerry. I informed him that I come coming from out of town the next morning to look at a truck. So after I droves 3 hrs to their car lot. He had sold the truck without even attempting to call me or nothing. That is sorry service. But something good came out of the ...
Not bad for a car buying experience. Sales individuals where good to work with.
Excellent service and very nice. Super professional. Would recommend to everyone
I was very pleased with my salesman, Justin Smith. I bought the wrong vehicle and realized it before I drove off of the lot. Justin realized it also. He quickly found the vehicle that I thought I bought and made the correction. I am very pleased with everything.
Very honest and pressure free environment. I would definitely start here if you're looking for a vehicle. Gave me top dollar for my trade in.
This was our 3rd experience in purchasing/leasing a vehicle from Rainbow Northshore Buick GMC within a couple of years. In my travels with dealing with other dealerships when looking to purchase a truck a couple of years ago, I kept coming back to Rainbow GMC and that experience and the others has ...
Had my car back same day, even though my factory warranty was expired, the cost was covered under the trans warranty. Fantastic !!!!
Terrible dealership. The internet manager wouldn't ever provide a written invoice but agreed to a discount. So of course the expected happens when I actually went to the dealership trusting the guy, the discount changed and so did the price on the truck even though the internet price listed the exac...
Service department was knowledgeable and handled my repairs professionall
Rainbow Northshore Buick GMC Is The Best Dealership I Have Ever Used ! The Salesman Were Very Nice And Polite ! They Never Once Came Off As Pushy Or Trying To Push Us Into Buying Something That We Didnt Want ..... They Also Got Us A Note That We Could Affrod ! I Would Definitely Be Buying Another Ve...
I drive past 5+ dealerships just to go to Rainbow Northshore. The service is great and their people are fantastic.
Eric and JR were so helpful, we were impressed with everything there!
Fast and easy. Best price in the region as well. They guys were great and super helpful.
A bunch of shenanigans going on at this place from the owner on down the line. Tried to get the truck(a 2015) I wanted but they submitted a truck (a 2018)to my bank that I wasnt trying to get,without my knowledge or approval. They really give car dealerships a bad name.
Got a great deal on a Toyota Highlander from Anthony. I really like the low key attitude of the staff. I didn't feel pressured in any way to spend more than I wanted or purchase unnecessary extras.
Awesome Experience, See Darren Dawson Very Professional!!! Love My 2018 Denali 2500 HD...
I enjoyed dealing with Benjamin Henry, he was very responsive to my questions and concerns. He went out of his way to send me photos and videos of the vehicle I was interested in. This was really helpful because I was 3 hours away. I looked all over for just the right deal and I happened to also fin...
I drove 1 1/2 hours from Ocean Springs to buy a new 2019 Sierra Denali. I had looked everywhere and these guys definitely had the best deal. Unlike most dealerships that advertise all the discounts that you will never get, these guys are the real deal! $17,000 off MSRP! Thanks Eric and the rest of t...
From my first contact with Anthony and Matt, everything was first class and they honored the pricing we discussed for the new truck and trade in. I would absolutely recommend them to family and friends. Actually, everyone at the dealership was friendly and a pleasure to deal with.
It was flawless.
thanks
rick
Overall good experience, especially with my salesman, Brandon williams. He was very kind and worked hard to get the deal we were looking for! Thank you Brandon!
My son just graduated from LSU and really needed a new truck. We contacted the dealership through their website, within 10 minutes we had a reply. So we drove over and 2.5 hours later my son drove away with a 2017 GMC Sierra Crew Cab SLT without me having to co-sign for him. They gave him top dollar...
I purchased a 2019 Buick Lacrosse and got great service dealing with sales staff. I also got a great deal on the vehicle.
I recommend this business to EVERYONE. The staff was expedient, professional, friendly, and very personable
We could not be happier with our purchase including our experience with our salesman, Justin. He was never pushy but was extremely knowledgeable about the vehicle we purchased as well as similar models from our manufacturers. He would share the differences that highlighted the positives and the neg...
The staff was friendly and courteous and took care of me right away. The service was done in the promised amount of time.
Just purchased a new vehicle in Dec 2020, and today is Feb 5 2021. I have brought my vehicle in for service twice already, and now going back for third time. The service manager I have dealt with before is such a pain, and I felt sorry for the old woman he was working with before me, he seemed so ...
Andy was absolutely amazing. Showed me what was wrong with my car underneath and fixed it right up while others places wanted me to replace pieces of my car that weren t even broken. He re-attached everything in the shop and made it look brand new. Saved $400 dollars and so much time. He is the best...